London Shoe Hub Returns Policy
At London Shoe Hub, we aim to provide a seamless returns process for our customers. Please review the following instructions to initiate a return:
1. Initiate Return:
– To start the return process, please email us at sales@londonshoehub.co.uk. In the subject line of your email, include your order number to help us identify your purchase quickly.
– Within the body of the email, please clearly indicate the reason for the return. If applicable, you may also attach relevant pictures to assist us in understanding the issue with the product(s).
2. Prepare Return Package:
– When returning your product(s), please ensure to include the original delivery note inside the package. This will help us verify your purchase and process your return efficiently.
3. Address for Returns:
– Send your return package to the following address:
London Shoe Hub, 261 Hackney Rd, London E2 8NA
4. Condition of Returned Items:
– Ensure that the returned products are in their original condition and packaging. Items should be unworn and free from any damage to qualify for a refund.
5. Tracking and Insurance:
– We recommend using a tracked and insured shipping method when returning your items to London Shoe Hub. This will provide you with peace of mind and ensure the safe delivery of your return package.
6. Refund Process:
– Once we receive your returned items, our team will inspect them to ensure they meet our return policy criteria. Upon approval, we will initiate the refund process using the original payment method.
– Refunds are typically processed within 7 days of receiving the returned items.
Contact Us:
– If you have any questions or need further assistance regarding the return process, please don’t hesitate to contact our customer service team at sale@londonshoehub.com or by phone at +44 20 7033 9862.
Thank you for choosing London Shoe Hub. We appreciate your business and strive to make your shopping experience with us as convenient as possible.