Shipping policy
Effective Date: [Insert Date]
At London Shoe Hub, we ensure timely and secure delivery of your orders within the UK. Please review our shipping terms below.
1. Delivery Times & Charges
- Orders are processed and dispatched within 48 hours via Royal Mail.
- Delivery is only available within the UK.
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Free Delivery We are pleased to offer free delivery on all orders of £100 and over.
Standard Delivery Charges For orders under £100, the following delivery charges apply:
- Clothing & Accessories: £3.99
- Shoes: £5.99
Delivery Times Orders are typically dispatched within 1–2 working days. Delivery times may vary depending on your location.
Our Commitment to Transparency We believe in clear and honest pricing. The delivery charge applicable to your order will always be displayed at checkout before you complete your purchase — no surprises.
Questions? If you have any questions about your delivery, please don't hesitate to get in touch with us
2. Non-Delivery & Delays
- If your order has not arrived within the estimated timeframe, please contact us at sales@londonshoehub.co.uk.
- Non-received orders must be reported within 21 days of receiving a dispatch confirmation email.
- London Shoe Hub is not responsible for delays caused by postal service disruptions or unforeseen circumstances.
3. Returns & Exchanges
- Customers must inspect their order upon receipt and report any issues immediately.
- If an incorrect item is received, it must be returned within 14 days in its original condition for a replacement or refund.
- Return shipping IS FREE WITHIN THE 14 DAYS
For further assistance, reach out to our customer service team at admin@londonshoehub.co.uk or call +44 02030393985.